Privacy policy

This Privacy Policy sets out the obligations of KGP Group ("we," "us," or "our") regarding data protection and the rights of customers, business contacts, suppliers, and consumers ("data subjects") in respect of their personal data under the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018.

We are committed to safeguarding the privacy of visitors to our website and ensuring that your personal data is protected. This Privacy Policy explains how we process the information we collect from you or that you provide to us.

What We Collect

We may collect the following information:

  • Name and job title

  • Contact information, including email address, telephone number, and mailing address

  • Preferences and interests

  • Other information relevant to customer surveys, offers, queries, or complaints

Where personal data is collected directly from data subjects, those data subjects will be informed of its purpose at the time of collection.

What We Use It For

We may collect and use personal data for the following purposes:

  • To provide you with products or services

  • To process billing for products and services

  • To contact you in response to queries or complaints

  • To improve our products and services

  • To send promotional emails about new products, special offers, or other information we think you may find interesting

  • To contact you for market research purposes

  • To customize the website based on your interests

We process personal data on the basis of legitimate interests, as well as to comply with our legal and regulatory obligations.

What We Do with the Information We Gather

We are committed to ensuring that your information is secure. Suitable physical, electronic, and managerial procedures are in place to safeguard and secure the information we collect. These measures include:

  • Encrypting all emails containing personal data using secure protocols

  • Marking emails containing personal data as "confidential"

  • Transmitting personal data only over secure networks

  • Storing electronic copies of personal data securely with encryption and password protection

  • Storing hard copies of personal data in locked, secure locations

  • Backing up electronic data daily, with backups stored securely onsite and/or in the cloud

Who Has Access to Your Personal Data

We will not sell, share, or otherwise distribute your personal data to third parties without your permission unless required by law. Personal data may be shared with appropriate personnel at KGP Group or with trusted third parties who act on our behalf, such as delivery services or technical support providers. In some cases, personal data may be disclosed to legal or regulatory authorities if required.

Retention of Personal Data

We retain personal data only as long as necessary to fulfil the purposes for which it was collected or to comply with legal or regulatory requirements. Retention periods are determined based on these considerations.

Your Rights

Under data protection law, you have the following rights regarding your personal data:

  • The right to be informed about how your data is being used

  • The right to access your data

  • The right to correct inaccurate or incomplete data

  • The right to request the deletion of your data

  • The right to object to the processing of your data

  • The right to restrict the processing of your data

  • The right to data portability

To exercise any of these rights, please contact us at the details provided below.

How to Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please write to us at:

info@kgpgroup.co.uk

If you are dissatisfied with our handling of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Links to Other Websites

Our website may contain links to other websites of interest. However, we do not have control over external websites, and we cannot be responsible for the protection and privacy of any information you provide while visiting such sites. Please review the privacy policies applicable to those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Please check this page periodically to ensure that you are aware of any changes. This Privacy Policy is effective from 27/01/25

For any further information, feel free to contact us.